Shipping & Returns
Shipping from Tamworth, NSW
HARLEM packs and dispatches orders from Tamworth, New South Wales, Australia. The delivery destinations, shipping services and charges available for your order are shown at checkout before payment.
Stocked and made-to-order products
Some standard packs are held in stock and others are printed to order. Made-to-order production time is additional to postage time. The required production time depends on the product and quantity. Email harlemjaypascoe@gmail.com before ordering if you have a deadline or need a dispatch estimate.
For larger or custom batches, we confirm the production schedule and delivery charge in the quote before you approve the order. If an order cannot be supplied within the agreed timeframe, we will contact you to discuss the available options.
Delivery and tracking
Delivery time depends on the selected service and destination. Express postage does not shorten production time. Where a tracked service is used, tracking details are provided with the dispatch notification. Carrier estimates are estimates rather than guaranteed arrival dates.
Delivery details and problems
Please check the shipping address before paying. Email us promptly if the address needs correcting, your order is delayed, or the parcel arrives damaged. Include your order number. For returns and faulty goods, see our returns and refunds section below.
Returns and refunds
For help with a return, email harlemjaypascoe@gmail.com with your order number and a description of the issue. Please contact us before posting a return so we can provide the correct return instructions and address.
Faulty, damaged or incorrect goods
If goods arrive damaged, are incorrect, or have a manufacturing fault, contact us as soon as practical. Photos can help us assess the issue. We will provide the remedy required under Australian Consumer Law, which may include a repair, replacement or refund. Where we are responsible for the problem, we will arrange or reimburse reasonable return postage.
Your Australian Consumer Law rights are not limited to seven days. Nothing in this policy excludes or restricts those rights.
Change-of-mind returns
For standard catalogue products, contact us within 7 days of delivery to request a change-of-mind return. Items must be unused and in their original condition, with all supplied components. The buyer pays change-of-mind return postage. Original delivery charges are not refundable for change-of-mind returns. Refunds for accepted returns are made to the original payment method after the returned items have been checked.
Custom parts
Parts made to your individual dimensions, design or personalised specification are not eligible for change-of-mind returns once production has started. This does not affect your rights for faulty, incorrect or misdescribed goods. Contact us promptly if you need to change or cancel a custom order before production.